Frequently Asked Questions:Hosting

From LifelessWiki

Account FAQs

I changed my plan at the end of the month, what do I owe?

Our system is not a cut and dry what plan you are using at the end of the month. Your hosting panel will show what you would owe the in PBPP if your plan had not switched but, the system will deduct based on how many days you have had each plan. If you have the 50GB plan and try to switch to the 5GB plan on the 31st this will not save you from owing the full PBPP amount for the 50GB plan. We saw this coming and have already coded around it.

My account was suspended or terminated, how do I reactivate it?

Open a ticket to billing support with your cPanel account username, forum username, and website URL after you have brought your PBPP back to a posititve balance requesting your account be reactivated.

How do I change my webhosting plan?

Click the Hosting link in the top right of the forum and submit a change of plan request. Requests are usually processed within hours of being submitted.

How do my partners and I signup for hosting in a group?

The master account holder will need to go through the normal signup process and once completed follow these simple steps: Have everyone that wants to be associated via PBPP groups to assist in paying (via PBPP) for your account click the hosting link and request to be associated with your master account. Note: The master account is the account holder or person that originally signed up for the account. Once this is done and the request is approved, the PBPP total will be deducted from the group every month.

Can I change to a domain account from a subdomain account?

You sure can. All you need to do is submit a ticket to technical support with the following information: cPanel Username, Current Domain/Subdomain, and Desired Domain/Subdomain. There will be a 100PBPP fee for this change.

Can I change my domain or subdomain?

You sure can. All you need to do is submit a ticket to technical support with the following information: cPanel Username, Current Domain/Subdomain, and Desired Domain/Subdomain. There will be a 100PBPP fee for this change.

Can you provide me with a backup of my account data that I can download?

Backups via our system are for internal restoration only. We do not provide downloadable account backups for any reason.

Under what circumstances will my account be suspended/terminated if I don't get enough PBPP?

The PBPP system is fairly easy to work with and if you happen to go negative one month you won't have a problem. The system requires that you at least reach half of your required PBPP for your plan choice or your account will be suspended. If you don't meet the required amount of PBPP two months in a row, your account will be terminated.

Can I reset my password?

Use the password reset feature for cPanel passwords or the forum account password reset feature on the forum login page. To use the cPanel password reset.. Go to http://servernamehere.lifelesspeople.com/cpanel/ and click cancel. Enter your usename and it will reset the password to your cPanel account by emailing a link to the address we have on file for your account.

I sent a PM to LP-Bot but, got no reply?

You sent a message to a robot. What do you expect?

Can I request a backup of my files if my account was terminated/suspended due to not enough PBPP?

You can request a backup via a ticket to Billing Support for a charge of USD$15.00 payable via Paypal, money order, or cashier's check. Note: This option is prepaid and the request will not be filled until payment is received.

Why doesn't cPanel's password recovery feature work?

It does. Though you must keep the email address that cPanel uses for alerts/password resets up to date. Simply click the "Please update your contact information here." link at the top of the main cPanel screen to update your email address. This must be done otherwise you cannot reset your password via cPanel.

Why was my application denied?

Applications can be denied for fake information, suspicious activity on the forum, if the activation queue becomes too large to efficently activate, or for any number of other reasons. If your application is denied wait 24 hours, check your information to make sure it is correct, and reapply.

Technical FAQs

What is.. couldn't open config file awstats.conf?

This is the error message our stats system will show until Awstats is turned on in Stats Selector. In order to use Awstats you will need to select it for the domains/subdomains you want to see stats for and wait 12- 24 hours for stats to run.

I'm using POP3/SMTP via SSL and my email doesn't work!

If you are using IMAP (non-SSL or SSL) or POP3/SMTP via SSL you will need to turn on authentication before you can send email. This is done via "My server requires outgoing authentication" in Outlook Express. Consult your email client's documentation if you need further assistance turning on smtp authentication.

What is the L2PTriRun™ Technology?

Our L2PTriRun™ Technology is a unique system patchset that allows us to provide PHP4-compat, PHP4-secure, and PHP5 as if all were installed by themselves. On normal UNIX systems it is customary to only have either PHP4 or PHP5 running by itself in a normal server. One option is to PHP5 as a CGI alongside PHP4 but, this requires a shellbang line or: #!/usr/bin/php5 or similar to be added to the top of every file. Neither of these suited us at Lifeless People Networks so we set out to develop our own technology that allowed us to run both PHP4 and PHP5 as if they were installed by themselves. This allows you to run both PHP4 and PHP5 scripts natively without any unusual modifications to your scripts.

What is the L2PSysSecure™ Website Security System?

The L2PSysSecure™ Website Security System is a set of patches and configurations that protects your website from malicious 3rd parties attempting to deface your website or delete your data. This system was developed in order to protect our users from the common hazards of XSS, sql injection, remote command execution and other common attacks against out of date scripts. This has helped us maintain such high uptime and will continue to be developed in order to protect us against those who would try to hack us.

What is the L2PCompressit™ Website Compression System?

The L2PCompressit™ Website Compression System is a system designed to compress your webpage before sending it to the visitor of your website. It saves bandwidth allowing your website to be viewed by more people and also makes pages load faster. When a visitor to your website browses your website they download your website's code and images in order to view your pages. The L2PCompressit™ Website Compression System is designed to compress the code and text of your webpage so that it doesn't take as much bandwidth in order to view each page. This allows us to compress your webpage up to 70% and save considerable amounts of bandwidth. This also allows you to have your site viewed by more people before hitting your bandwidth quota.

What is Illegal mix of collations in phpMyAdmin?

If you are receiving this error you will need to set your MySQL connection collation to latin1_swedish_ci. This is the recommended collation but, others may be needed depending on what you are installing or developing. This can be set on the right of the phpMyAdmin home screen.

How do I use PHP5, PHP4-compat, or PHP5.1 instead of PHP4?

Warning! Use of PHP5 with scripts that are only compatible with PHP4 is not supported or advised! Check with the script author first! Using L2PTriRun™ Technology you can use PHP5 instead of PHP4 on a per folder basis by using .htaccess files or switch your entire account over to PHP5 by using the Change PHP Version option in your control panel. By default all scripts with the extension of .php5 will execute with PHP5, you can use the instructions below to allow .php to execute with PHP5. 1) To use PHP5 on a per folder basis: 1a) Put "AddHandler application/x-httpd-php5 .php" (without the "s) into a .htaccess file. 1b) Upload it into the folder you want to use PHP5 in instead of PHP4. Note: This change is recursive! It will change for all folders below the folder you place the .htaccess document in so be careful! Also placing this file in your public_html folder will have the same effect as the settings below. 2) To use PHP5 over your entire account via the control panel: 2a) Login to your control panel and click on Change PHP Version under Site Management. 2b) Select your preferred PHP version and submit the change. Using a similar procedure to the ones mentioned before you can use PHP4-compat which features both Zend and Ioncube encoders by adding AddHandler application/x-httpd-php-compat .php to a .htaccess file in the folder you need to run encoded PHP in. Like PHP4-compat you can make use of PHP5.1 by chaning the MIME type in .htaccess with AddHandler application/x-httpd-php51 .php.

Why is my website saying Forbidden!?

If you have not uploaded anything into the public_html directory that will act as an index document such as.. index.php or index.html (just examples) the server will give you this error when accessing your website.

I'm behind a very strong firewall and I can't login!

Look in your Hosting Panel via the Hosting link in the top right of the forum. This will give you a behind firewall login to use that should let you access everything just fine.

Which server am I on.. Aesir or Asgard?

Look in your welcome PM and you will see a line that tells you Server: Aesir or similar. This is the server you are on.

I am getting spam, what can I do?

If you are being targeted by spammers, don't fret! You can defend yourself! In addition to the server configuration that blocks tens of thousands of spam emails per month, we offer Spam Assassin. To make use of this excellent piece of software login to your control panel and under the E-Mail menu you will see Spam Assassin. Under the Spam Assassin menu you will see "Enable Spam Assassin". Click this button and you will enable the Spam Assassin spam scanner. This will tag all spam as spam and they will be delievered to your inbox where you can setup Outlook Express to delete them. To make these messages more noticeable to the human eye Spam Assassin changes the subject line of all messages it tags as spam to "***SPAM***". If Spam Assassin catches any legitimate email you can set the required_hits higher to suit your needs. I set it to 5.0 for all of my email addresses (the default) and it works well to remove most, if not all, spam with no loss of legitmate email. Wink This setting is also under "Configure Spam Assassin". If you would rather not receive any email that Spam Assassin tags as spam you have two options: 1) You can enable the Spam Box feature and have all email that Spam Assassin tags as spam sent to your spam box. With this option you can check over all the messages that Spam Assassin tags as spam and delete them yourself or you can set cPanel to Auto-Delete the contents of your Spam Boxes once per week. To do this, look under the E-Mail menu on the main page of your control panel for the option "Spam Assassin". Under this you will see Enable Spam Box, click this button and Spam Box is enabled. To enable the Auto-Deleting of all emails in the Spam Box once a week (recommended if you elect to use the Spam Box feature to keep your Spam Boxes from filling up) click the radio button beside Auto-Delete Spam Box and click Modify Auto-Delete Configuration. To check your spam box you will need to use IMAP to check your email from your email client (Check your email client's documentation for more information on this.) or you will need to login to webmail and check your spam folder. 2 You can setup an email filter and have all emails deleted as soon as they are tagged as spam. To do this, look under the E-Mail menu on the main page of your control panel for the option "E-mail Filtering". Under this you will see: "Hint: To filter all mail that SpamAssasin has marked as spam, just choose "SpamAssassin Spam Header", "begins with", and then enter "Yes" in the box." Follow those directions and your inbox should now be spam free.

What is my email login?

When logging into webmail or checking your email via POP3/IMAP use your full email address as your username. Login: user@domain.com

I am getting page cannot be displayed on the https:// links!

Your browser is likely out of date and doesn't support the latest SSL protocol SSLv3. Please note that for everyone's safety we require the use of this updated and secure SSL protocol or TLS which is also known to be safe. If you are having problems visit http://windowsupdate.microsoft.com/ and update your system with the latest patches from Microsoft. If you are running a non-Windows operating system, contact the vendor of your operating system for updates and patches.

I am getting Internal Server Errors, what do I do?

If your PHP script gives you an Internal Server Error check the following before asking support: 1) What are the permissions on your script? PHP scripts on our system can run with a much lower permission set than, normal PHP systems. CHMOD 777 is a big security risk and as such will cause the system to protect you from yourself. 644 (or default) permissions with usually work just fine. (Note that most PHP scripts will run fine with 400 permissions.) Also is the script is contained within a folder with 777 permissions, it will not let the script execute. Make sure all folders are chmod 755 and all php scripts are chmod 644. 2) Ensure you have not placed php_set_value flags in any .htaccess files. This is not allowed on our system. 3) Has it been working and suddenly stopped, or did you just upload it and it gives you this error? If you have been using your script and it suddenly stopped working. Contact support. If you had just uploaded your script and followed the install instructions, then it gives you an Internal Server Error, see item 1 before contacting support. If your CGI/Perl script gives you an Internal Server Error check the following: 1) In your control panel you will see in the bottom left an item named "Installed Perl Modules" and to the right of it a "Click to View". This will give you a list of all installed Perl modules. 2) Make sure your script is properly sending its headers and is written correctly.

What are the nameservers I should point my domain to?

If you wish to use your domain with Lifelesspeople.com's services, point your domain name to: ns1.lifelesspeople.com / 64.91.253.126 ns2.lifelesspeople.com / 216.193.228.211 If you do not know how to do this, contact your registrar (where you registered your domain) we cannot do this for you. Note: Updates to DNS servers take 24-72 hours to complete.

My site is loading slow, when will it be fixed or what can I do?

If your website is loading slowly the first thing you should do is post in the Client Support forum to confirm the problem is with the server and not with your own connection. If it turns out to be your connection, contact your ISP as we cannot help. If the server is to blame (others on the forum are also complaining about speeds) run a traceroute to the server in question via the tracert command in Windows and paste the full traceroute in your thread so we can know what is going on. To run tracert, click start, run, type cmd, then type tracert servername.lifelesspeople.com. Copy paste what it outputs into your thread.

phpMyAdmin gives me a username and password are wrong error, what can I do?

In cPanel click the Manage MySQL link and use the phpMyAdmin link on that page. If this solves your problem then phpMyAdmin just needed to be reset. If you still get this error please log a ticket to technical support so we can fix this. After the fix you will need to try the fix mentioned in the first part of this faq.

My account was transfered and X isn't working!

If your website isn't working after a transfer to a new server that is normal. DNS caches have to expire and should update quite quickly. You will also have to update your email configurations to point to the right server depending on what address you use for the server. When in doubt see the Client Support forum's previous threads and the Search button.

How do I use Python or Ruby?

Python and Ruby are enabled in the same way SimplePerl and PHP are. Simply upload a script written in Python with the .py extension or Ruby with the .rb extension and they will run out of the box! If you want to use the classic way of running these scripts in the cgi-bin add 'AddHandler cgi-script .py' or 'AddHandler cgi-script .rb' to the main .htaccess file of your account. Enjoy!

What time zone are the servers set to?

Both servers are setup to use the central standard time (GMT -6) time zone.

I am having problems with the File Manager and phpMyAdmin while using the behind firewall logins!

There are known issues with the behind firewall logins that can prevent phpMyAdmin and the File Manager from working properly. We are working to correct these but, that may not be completely possible. We recommend using the normal login links when possible.

Can I access MySQL remotely via port 3306 or can I install phpMyAdmin in a directory outside of cPanel in my account?

Simply put the answer is no. MySQL access via port 3306 is restricted due to brute force attacks and phpMyAdmin installations are prevented by the mod_security installation on our systems. Note: The phpMyAdmin block is an unintentional side effect of some very effective filters that cannot be uninstalled at this time.

When I try to send email via SMTP I get a "blacklisted" or "not permitted to relay" error what can I do?

You need to turn on "SMTP Auth" or "SMTP Authentication". In Outlook Express this is done by checking the "My outgoing server requires authentication" checkbox. Just use the same email address and password you use to check your IMAP or POP3 email.